How to File a Windscreen Insurance Claim in NZ

Step 1: Check Your Policy

Before you do anything, check whether your comprehensive policy includes windscreen cover. Most do, but some policies require a separate glass add-on. Log into your insurer's app or check your policy documents.

Look for your excess amount. Windscreen excess is often lower than standard claim excess — sometimes $0, sometimes $50 to $200. If you have a fleet policy, your excess structure may be different.

Step 2: Call Your Insurer or Us

You have two options: call your insurer directly, or call us on 09 972-1091 first. We deal with all major NZ insurers and can help you start the claim, explain what your van needs, and give you a time estimate. Many insurers allow us to handle the claim process on your behalf once you give them permission.

Here's how to reach the major insurers directly:

• AA Insurance — 0800 500 216
• State Insurance — 0800 734 638
• AMI Insurance — 0800 100 200
• Vero Insurance — 0800 888 080
• FMG Insurance — 0800 366 466
• Tower Insurance — 0800 379 372

Step 3: Gather Your Van Details

Have these details ready when you call:

• Registration number
• Make, model and year
• Description of the damage (windscreen, side, rear, or multiple)
• Photos of the damage from inside and outside the van
• Your policy number if you have it handy

If the glass is unsafe to drive — a shattered windscreen or missing side glass — tell your insurer immediately. They may authorise urgent replacement without the usual paperwork.

Step 4: Get the Glass Replaced

Once your insurer approves the claim, we handle the rest. We source the correct glass for your van, book a mobile fitting at your location anywhere in Auckland, and invoice your insurer directly. You may need to pay your excess to us or to your insurer depending on how the policy is structured.

Most van glass replacements are done same-day or next-day. We advise you on safe drive-away time after the job — typically 1 to 4 hours depending on the urethane cure time and weather conditions.

What If You're Not Insured?

No problem. We offer competitive pricing for private van glass replacement. Most van windscreen replacements range from $250 to $500. Side and rear glass is typically $180 to $400. Contact us for a firm price.